Frequently Asked Questions
Everything you need to know about shopping with Smartbuy
Are all electronics sold on Smartbuy authentic and under warranty?
Yes, we only stock 100% genuine products sourced directly from authorized manufacturers. Every device comes with a standard manufacturer's warranty, and you can also purchase extended Smartbuy Protection plans at checkout.
How long does shipping take for fragile electronic items?
We prioritize safe handling. Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days. All electronics are packed in anti-static, shock-resistant materials to ensure they arrive in perfect condition.
What is your return policy for opened gadgets?
We offer a 14-day return policy. If the item is defective, we provide a full refund or replacement. For 'change of mind' returns on opened electronics, a small restocking fee may apply, and the item must include all original accessories and packaging.
Do you offer technical support if I have trouble setting up my device?
Absolutely! Our Smartbuy Tech Support team is available via live chat or email from 9 AM to 9 PM daily to help you with initial setup, software updates, or troubleshooting.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Affirm.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive an email with a tracking number and a link to our live tracking portal where you can monitor your package's journey to your doorstep.